And people still do abuse it, don't they? I have heard people in my last GP's surgery f-ing and blinding because they couldn't see someone immediately; in the end they put metal grilles in front of the reception desk.
( Except that sometimes, as in the case of A&E over the four day holiday, certainly down here) there is nowhere to turn.
I have so much time for the NHS and all its staff, as I have said before on GN. But when will the finances be sorted out, so that the hire fits the labourer, so to speak.
We have often discussed, on GN, how much extra we would be willing to pay in tax to resuscitate the NHS. Better than paying agency staff, eh?