Online shopping - one delivery then no more to my address they say !

Oh heck - I was counting on my Morrison's box coming Weds!
That's really bad that they let you down like that, Maggiemay, especially if they didn't even let you know they couldn't fulfil the order as arranged.

Don’t hold out much hope for the Morrisons food boxes both DB and myself had one ordered for yesterday neither arrived.

That’s so flippin’ frustrating MamaCaz. I thought Id wasted time too but saved at the 11th hour. If it’s such a chore for us, how on earth are all the older more vulnerable folk supposed to cope especially if they’re not internet savvy!

Marmight

You did better than me.

At two minutes after midnight, I too finally got a slot last night for home delivery (fourth night in a row that I have stayed up late to try) - but when I came to check out, things went wrong at the very last stage of payment. I tried countless times, but no success, so not only had I wasted a huge amount of time, but I lost my slot too! Back to square one for me.

I think driving, on your own, is a very safe way of going to collect your shopping Marmite.

I woke up Just after midnight so thought I’d log in & try to get a Tesco slot. Very surprised, not to mention excited, to immediately be put in a queue ‘to choose my slot’. 45 minutes later it was my turn. No slots available. No surprise there, so decided to try my luck on Click & Collect which I have never done before. No slots until I got to the last option where one date & time 19 April, was winking at me. Eureka! My patience has been rewarded. I’m in the over 70 category, but assume I’m allowed to drive there.? Otherwise I’ll have to look for a volunteer. As I don’t need a huge amount I’ll ask the neighbours if they want to add anything to my list. It seems crazy to take up a slot for just a small amount of shopping.

Me too GeorgyGirl as I'm in the older group and with mobility problems but not vulnerable. They seem to have got delivery slots for the vulnerable but not for us yet. Hoping this will come soon.

Of course the other group who need deliveries are the infected who can't go out, but I'll bet there are people with corona who are going shopping because they can't get a delivery.

We too are in limbo so to speak, not vulnerable enough for the government but we both have health issues. Caught between a rock and a hard place when it comes to online deliveries, cannot get a slot, just hope Waitrose honour the delivery we managed to book several weeks ago for April.

Third time unlucky trying to get a delivery slot for three week's time.
This time, I was refreshing the page as they uploaded the new slots, and my link broke. It took about a minute to re-establish it, by which time they were all 'unavailable'.

From what I’ve read online, anyone who has bought an online shopping pass will have their membership frozen as the shops try and delivery to those who have serious health conditions and those over 70.
In order to get priority on the online slots you have to register
here
www.gov.uk/coronavirus-extremely-vulnerable

Then in time once your details have been verified they send your details to all the supermarkets, and when you log in it will be noted that your on the vulnerable list of whatever store you use.

I've just managed to order a Morrison's food box, delivery on Wednesday!

I had been trying repeatedly since yesterday morning, but they had no delivery slots, then ten minutes ago, suddenly, success ☺

Jaycee5 suspect you are right. Sainsbury’s do seem to be prioritising. Whereas suspect it’s a matter of luck with other supermarkets. A friend who is over 70 tried to register with Sainsbury’s though and got a message saying no new registrations. Such a lottery! ?

Purpledaffodil That may be why I found quite a number of deliver slots for Sainsbury's but when I tried again they were blocked out for weeks.
I can't avoid going to the ships next week if I can't find a slot somewhere.
We Waitrose you press a notification to say that you are over 65 or vulnerable but it makes no difference. I had trouble logging on to Iceland. Might try Morrisons tomorrow but not with any confidence. I just hope the shop isn't too busy. At least I dont need toilet paper.
It's hay fever season now so I am bound to start coughing or sneezing at the worst time.

Some worrying stories here. I was lucky enough to be contacted by Sainsbury’s and offered a slot because I must have given my date of birth years ago when I first registered.
My order arrived on Friday and was reasonably ok, although bread flour and several other items were missing. I have made my own bread for about ten years and wonder how many aspirational bags of bread flour are languishing unused in the nation’s larders? But I feel very fortunate and hope others will get their slots soon.

After some of you mentioned Iceland, I thought we would try them, but it seems that they don't deliver here.
Strange, because there was one of their delivery vans parked across the road earlier. I suppose he could have been en route to or from another area though, and got caught out by an over-the-weekend road closure at the bottom of our lane!

I tried again last night, at midnight, to get a Tesco slot, but the same happened as the night before, with the brand new slots (for delivery in three weeks time) all gone within seconds. I was too slow. I'm wondering whether to stay up and try again tonight, in hope of third time lucky.

Chestnut, I think I gave my date of birth to Sainsbury when I began using home deliveries. I’ve given up trying to contact them to say I’m vulnerable.
I placed an order with Iceland this morning, and only had to click to say I was pension age or vulnerable. No slots appeared immediately, but when I refreshed the page I got a choice of two slots tomorrow. I have used them before, but don’t know if that’s relevant.

This is another downside of devolution.
The priority slot system for the vulnerable elderly is only organised for England.

Does anyone know how the supermarkets can tell that we're over 70 years? There is a place to register if you're vulnerable but it only applies to people with medical conditions. Yet the supermarket says it will prioritise elderly too. My over 70 friend has been contacted by Sainsbury and had a delivery but I am registered with Waitrose and I can't see how they know my age.

I think the slots are rationed to one per week, and you cannot book another slot until 7days after you receive your delivery. That is certainly what l have been finding with the Iceland deliveries and I'm registered as a regular customer and within the vulnerable group. I can no longer book a regular weekly delivery like l used to have.

When quantities of so many things are restricted, I am not surprised that they only delivered one to you.

Hadn't realised the cat was photobombing my efforts! No cat food so he wasn't interested!

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I am definitely losing the plot. This was where I originally posted about the food box! I was sent a text giving me a one hour delivery notice. I enjoyed opening it. I had ordered two boxes so I could split it between family and neighbours but only one came. I must check I haven't been charged for two. I thought there may have been some fruit and maybe a packet of biscuits just to cheer the spirits. I guess they put in what they have. It is good that we like sausages and bacon as there were two packs of both. With hindsight i would have ordered a meat eaters and a vegetarian box. But well done Morrisons

I would order one of those right now - if they had any delivery slots available

I ordered one of their food boxes. I mentioned it on another post so will also be reporting back on there too. I came this morning. You get no choice other than meat eaters or vegetarian. It was delivered by DPD in a cardboard box and costs £30. I added up the cost as best I could as some of the items aren't even on the website and it came to £28.65. A reasonable mixture, including milk, bread, pasta (vegan!), bacon, sausages, mince, some veg, loo paper, soup. I was lucky in that I heard about it very early. As word spreads it will harder to access I suspect. I could certainly get a good few meals from it. Hopefully the other supermarkets will pick up on the idea.

Morrisons are changing their system Wibby, in order to create more slots. This in response to the fact that they were simply not set up to serve so many extra customers. The government just assumed they could increase this side of their business but they need time to do that.

I know that doesn't help your friend but does your Local Authority have a helpline so she can arrange for someone to shop and deliver until things improve?