Aveline
There must be many aspects of work in care homes that could be done by anyone without special training. Eg taking round refreshments, tidying, chatting to those without visitors, generally being a pair of hands. This could free up more experienced staff for the more complex and/or intimate jobs.
As an untrained NHS ward volunteer I can find lots of jobs to do that are easily manageable, contribute to patient care and give staff more time for sharp end stuff. It's a two way thing of course. I enjoy it very much and meet some lovely people. There are positive sides to care work.
How many essential jobs are "topped up" by volunteers or makeshift fillers? Accountancy/tax office/banking/architecture/surgeons/etc etc? None! Why? Because these are essentially important and relevant careers. Which just goes to show what the overlords' view/attitude is towards the care sector! Again utterly contemptible!!