Faulty goods from Currys

After the fiasco we had with Curry's before Xmas they will be the last place I go in future. My GS wanted a Fortnite Nintendo, only a set number were made, Curry's took the money, confirmed the order, then sent out a number of confusing emails saying it had been delivered to random places all over the country. My DD spent most of one day on the phone trying to track it down. Then Curry's just returned the money, I think they didn't have the stock in the first place, but of course it was too late then to buy another.

I bought a slow cooker online from Curry’s in the November Black Friday sale. It was faulty and it was just so, so difficult to return and exchange it. I filled in the online forms and received nothing back in acknowledgment for a couple of weeks.

Then they said it would be collected on a certain day but that came and went and nothing happened. So I tried to return it to the shop, but like you, OP, they wouldn’t accept it. They said they’d sell me another, though!

As dinner time that same evening our doorbell went and it was a man, come to collect the cooker. He gave me a scrappy bit of paper as proof. I heard nothing more until about ten days later, another knock on the door and it was a replacement.

I won’t be buying from Curry’s again, it was not a good experience, even though it worked out in the end.

There were no sales staff in, just 2 warehouse lads who were putting click and collect items in customers' cars. So nobody to process returns or refunds. The receipt is on my phone. Apparently we have 2 weeks from when they reopen to return it.
The lad thanked us for being nice to him about something that wasn't his fault. He said he had been getting a lot of stick from people. Shame.
Anyway, it could have been worse. It could have been an expensive TV or computer, not just a kettle.
I just wanted to warn people about Curry's policy during lockdown.

I would not have accepted that OP. Not fit for purpose entitles you to a refund or replacement.

Currys are the last company I would ever buy from. Their customer "service" is a joke.

I know someone who bought a fridge freezer, the one they delivered didn't work, she waited a week for them to deliver another - it was the wrong one. She was then told the one she had ordered was sold out.

Contact with the customer service was difficult and very unhelpful - on occasion even rude. It was only because she is a stubborn and determined woman that she was eventually able to get compensation for food which had to be thrown away but it took several months.

Thanks for the thumbs up Littleannie.
I thought it was illegal for themnot to eccept faulty goods.
It may be a good idea to ask them how long you have to get a refund and ask them to write it on your reciept.