On my first ever work placement I was asked to call a kennels to book in my bosses dog. Unfortunately I didn’t twig what the problem was until the end of this conversation (see if you get it) it went roughly like this:
M: ‘Hello, I need to book a place for one dog please’
‘Sure. What name please?’
M: Iona Colley’
‘Ok, but can I have the name please?’
M: The dog’s name?’
‘Not yet. Owner’s name please’
M : Iona Colley’
‘Yes, but could I have the name please’
M: I don’t know the dog’s name, sorry’
‘No, the owner’s name.’
M: (slowly) I-Ona- Co-lley’
‘Yes. I’ve got that but I need the owner’s name, please!’
M: Iona -ohhhhh.’
This went on and on with me getting desperate until it finally twigged. In ace you missed it too, my bosses name was Iona Colley, which when not written down, and only heard over the phone...had me repeating over and over Everytime she asked for the owner’s name: I own a Collie. Sigh