As far as I know, it was the CEO and directors who made the decision.
They think that because they offered her a slot next year, they don't need to refund.
Without meaning to sound melodramtic, there is possibility, I won't be here to see her married next year.☹️ This time last year I thought I would never make it too the wedding.
We shall rise above all this, the sadness has been tempered by so much kindness from so many people.
This hotel is prestigious in our town, popular for weddings, funeral breakfast and afternoon teas etc. I will ensure everyone knows of their shabby treatment.
I know of someone who has an afternoon tea voucher, who phoned last week to extend it, as they were self isolating, they refused!