so annoyed .....

Antler and Matalan came up first on google

Begins with M and ends in N?

I had a problem when I ordered suitcases over the phone a few years ago from a well known luggage firm; someone there used my credit card details to do their Christmas shopping.

However, it wasn't M**********N ?whoever they are

Name and shame them on Twitter you'll get your money back quicker and an apology.

Matalan?

This has turned into a guessing game. ?. Monsoon?

That is so annoying travelasfar hope you manage to get a replacement in time. I have had widely varying customer service experiences recently. Some have gone out of their way to accommodate me and others well...........
I do give feedback in either instance.

I don’t see that in the rules and I’m sure I’ve read critiques of Amazon, M&S, and so on on this forum. Do you mean Morrison’s or does that end in an ‘s’? ?

Yehbutnobut didn't name as thought that was not allowed on GN. It is a well known company begins with M and ends in N!!!

Why do companies believe this to be acceptable behaviour!!!

Because if a substantial number of people do it, they have a 'nice little earner' on the interest they make from your money.

What I think probably happened though is they expected a delivery and it didn't turn up or has been delayed.
The nature of being in a supply chain.

I do hope you manage to get a good replacement for your daughter.

Name the company so others can avoid them.