After a pretty miserable and stressful morning yesterday having had my travel insurance cancelled, as I was too high a risk, something really nice happened.
I phoned online banking ( putting my affairs in order) to try and sort out an old account that was dormant. We have been trying to sort it out for a year, to no avail.
I was a bit low after the travel ins debacle and explained that I was trying to make things easy for my family, especially after BIL's recent death ( IT and banking problems) and my deteriorating health.
The young man said that despite my complaint, I was one of the nicest customers he had dealt with and asked, as I was having such a difficult time at the moment, if could he send a food hamper on behalf of the bank to cheer me up!!!!

The only downside: there will be wine in it and I can't have alcohol at the moment! 