Online grocery shopping

I would have got environmental health involved if food had been defrosted then refrozen. That is illegal and a health hazard. I think you should ‘name and shame’.

My daughter puts the orders together for Sainsburys and loves her job.She says if she has'nt got exactly what the order is she puts the best one available up in price saying so ,but only charges for item ordered saying so with a sticker attached to the item She says she works as though she's shopping for herself.

Yes llizzie2 you should name and shame, that was an awful experience and I would have done the same thing. I usually do different stores depending on what I want. I have never used Ocado. I think my favourite is Morrisons, followed closely by Tesco. I used Iceland for the first time at Christmas and they were really good, will definitely use them again.

I have done my grocery shopping online for years with Tesco, Ocado, Sainsburys and Morrisons (whoever sends me money-off vouchers ), and have had only very minor problems, quickly sorted. The OP's experience is ridiculous, and must surely be very unusual.

I have tried an Asda delivery only once, and never again. It took them three hours and nine phone calls to find me (I live just off a main road). They'd got neither satnav nor map and seemed to be driving round hopefully in random circles, ringing me every so often to tell me where they were so that I could give yet more directions. I think it was the work experience van.

I don’t drive so at the age of 65 I decided to try online shopping, on advice from my daughter. Don’t have computer so do it all from my phone. My daughter helped me set it up and showed me how to navigate the site... although I use Sainsburys and she’s a Tesco fan. Weird really cos I worked for Tesco for a few years! Anyway I haven’t looked back, although I do get my fresh veg from our local Sunday veg market.... and I will buy fresh bread from the store. Otherwise they deliver ALL my heavy stuff. 12 pints of milk a week, hubbies beer,potatoes, tins, flour,sugar.
, all that stuff was causing my arthritis to worsen. Although they sometimes send a sub you don’t want they will always take it away....and you can sort your subs out on the site.I don’t use other stores so can only comment on Sainsburys.... 8 out of 10.

Bit cynical EllanVannin but does make one feel like that.
My daughter uses Waitrose and has had the odd minor problem but they have always been resolved in a satisfactory way.
On line shopping has not reached rural France, just click and collect. Cash back is in its infancy in a supermarket group near Paris.

UUUggghh! I agree with MawBroon and MadeInYorkshire. Name and shame them! What they did - refreezing thawed out frozen food, could have made you ill. How could they act so, - against correct food standards? It makes me fear for the food we buy.

I am nearly 70 and the drugs I am on plus my health conditions have weakened my immune system. Any little bugs growing in re-frozen food could be a threat to my life. They say "the elderly and the young are most at risk" yet this Supermarket did this knowing their customer is one of the older generation.

Some of the things reported here are scandalous! Ocado taking money when told to stop! That is illegal! You could have got them into very big trouble. I hate the way when, having given you contaminated food or otherwise behaved very badly, they palm you off with vouchers for more of their food! I was given Haagen Daz vouchers after I found a 9mm sharp stone in my ice cream which chipped my tooth. The letter was just ridiculous. And £10 worth of vouchers?

I had to use Sainsbury's delivery service for 6 weeks about 2 years ago when I broke my foot & couldn't drive.
I found them excellent - the delivery man carried it all through to kitchen & asked if I needed help putting it away - which I didn't. I had no substitutions & everything was well in date.
I wrote to the shop when I was back driving again praising the service & the delivery man.
I would not normally use it by choice as I like to choose my own things & I enjoy food shopping anyway but as an emergency measure I think it is a great idea.

I use Ocado and rarely had a problem. They send you a message after delivery asking if everything is ok and there is a button to press if you need a refund for any reason and yiu send a message if refund needed and it is sent promptly. Drivers are lovely and carry shopping right into the kitchen .

Tried Sainsbury. Grumpy driver. Unhelpful. Then tried Tesco. Excellent. Have had cheery deliveries . Will stay with them.

My DH is a delivery driver for one of the big supermarkets, so I hear stories from the other perspective. He does not load up the van, or select the content. His role is to deliver the groceries. And on a very tight timeline.

Some of his customers are amazing with their gall. Some shout at him because he cannot put their groceries away in their cupboards. Others grumble because he does not remove his shoes when entering the house (he has to wear steel toe capped shoes for safety).

But the saddest aspect is the increasing numbers of old souls who ask him in for a cup if tea and natter... he is the only person they will see all week.

Appalling llizzie2! Some of the bigger stores think they can get away with it, so I'm glad you made a stand. I did stop ordering online for the same reason - wrong orders. It really doesn't seem worth the hassle. Do you have someone who could do the shopping for you?

I am 77, disabled and right now can hardly walk a few steps so always shop online, usually I use Tesco, but sometimes have a change and use sainsburys. I have tried asda and do not like it, Ocado is too expensive, Iceland is brilliant but does not have everything I need. As stated I have no choice and have to shop online but have never sent it all back, haven't often sent anything back, do sometimes have omissions when I get nothing as they couldn't find a suitable substitution. I would be absolutely lost if they didn't deliver.

I used Tesco online from the early days when online shopping started though not since OH retired and a Lidl opened with walking distance. OH is very suspicious of any new innovations!

The only time I had a problem with swaps was when I ordered cod fish fingers and was sent cod loins instead. Four times the price.

The son of a very elderly neighbour used to organise her online shop from his home in Scotland. It possibly allowed her to stay in her home for longer.

My Christmas order delivered on 23rd from Waitrose was, remarkably, free of any substitutions, but I was not pleased to see that several items had 'use by 24 December' - that really wasn't helpful given that some of the food was for Boxing Day! I emailed and they refunded three items and tried to tell me that the mini rolls I had bought had the correct sell by date. Too busy to argue and email again, but they did give me a voucher for £15 off the next shop. They are usually ok - only used sporadically.

Which supermarket? Please name and shame. I recently ordered, among my online shopping with Sansburys, a single sweet potato. What came was large enough and heavy enough to use as a mugging weapon, and impossible to either peel or cut.!

When deliveries came in plastic bags, I was unpacking and found that the driver had left a bag full of frozen food that wasn't mine. I phoned the store and they said I would have to keep it as once it has gone into a house they can't deliver it again because of health and safety. We had some lovely free teas with products I would never order

I completely understand why people order their shopping on line, and for all different reasons. My daughter uses on line shopping as she has 2 small toddlers and going shopping is a nightmare for her but because of your points and some of the stories I have heard and for that reason I have never done a shop on line. Not to say one day I might have the need to, but whilst I can I will still go to the supermarket and get what is on my shopping list.

I have also used Tesco online shopping for years and would recommend them.Very rare to get substitutes,drivers are helpful and products have good use by dates.

We used Sainsbury to deliver to a holiday cottage in Scotland at Christmas. Order fine. Driver grumpy. Saved us a lot of hasstle but don't shop this way normally. We drive to Aldi once a month and top up locally the rest of the time and grow a lot of stuff ourselves.

I haven't sent a whole order back. I used to do my online shop with Asda and some of the substitutions were laughable but I'd just send them back. I don't think I had one delivery with out several substitutions The crunch came when they delivered 2 bags of potatoes, both of which had at least 3 mouldy, stinking rotten potatoes in. I didn't notice until I opened the plastic bags when putting the shopping away. I decided then and there never to use Asda again and emailed them to complain. I didn't get a reply and changed to Tesco and have never looked back.

Waitrose deliver to me. I never, ever, have problems ;they are 5 star in my book.

Even if I have to crawl to the shops, I won't ever trust anyone to deliver exactly what I want. I'm not an unreasonable person but when it comes to food I am fussy and feel entitled to receive quality goods in exchange for good money paid.

I'm pretty sure that in some instances the company will be aware that the recipient is old or disabled so " will throw anything into the crate ". I could be wrong but it remains debateable.

Waitrose are pretty good. They did once foul up a Christmas order but were so apologetic, they gave it all to me (nearly £200!), told me to go round the shop and take what I wanted, and gave me vouchers! So that was free goose with all the trimmings. Didn't make a fuss either, just pointed out the inconvenience and possibility of having baked beans on Christmas day.

I leave messages about long eat by dates because I shop weekly at the most, and can refuse substitutes of any product in a box by the item.

Have found Tesco to be good, as well. (Except for when some male delivery bod started discussing the sanitary stuff in my order! Really complained loudly about that.)

So who is this supermarket who delivered food in that state? Dreadful experience for anybody!

My daughter shops with Tesco on line. If they send a substitute item the driver points it out. If she says she doesn't want it he is supposed to throw it away. However he says she could keep and he'll say it was thrown away!