Online grocery shopping

We take a cottage in Yorkshire every year and my daughter organizes a Sainsbury's delivery to arrive one hour after we do.The drivers are brilliant, they bring the shopping into the kitchen and point out any substitutions. We have only ever had one problem and that was last year. A cooked chicken had use by the next day's date. We were offered a refund but that was of no use to us as the whole idea was that we should not have to go shopping. We resolved the situation by changing the menus we had planned ( the whole family join us for a long weekend) we had the chicken as part of a buffet for lunch the next day. However my daughter says she will stress long use by dates for this year's delivery.

I used to use Asda, until they cancelled my entire order one December 22nd. Fair enough, it was snowy and the driver couldn't get out of the depot. But THEY DIDN'T TELL ME UNTIL I RANG THEM! I could still have been waiting for the order on Christmas day! Switched to Sainsbury, and have no problems. If I have a cracked egg they refund me and let me keep the rest of the box.

The only criticism of Ocado I have is the fact that they no longer send out a paper receipt with the order. So you have to go online to check everything is there.

I do a fortnightly online with Iceland for my son even though I live abroad. He is satisfied with it although some fresh food doesnt seem to have a very long date on it. My daughter was doing online shopping with Asda but has found Iceland better value for her family. The other reason I use Iceland is because I can use Paypal. Trying to use a UK debit or credit card with a foreign address just doesn't work with the supermarkets online.

I do an order from Asda every week for my disabled daughter. We do it between us despite her living 52 miles away. She goes online puts her order in, usually daily when she runs out of stuff. Then I go into the account check it and check with her what else she might need and that it is for a week. (she has learning disabilities and finds it hard to think for a week) Then pay for it and its delivered at the same time time, same day each week as I have a slot booked. Find its great when my daughter likes order in her life. Also have milk and bread delivered three days a week because she has a thing about use by dates. Not had any problems yet.

I received one grape once, cannot remember which store.

I have been with Asda Tesco, Ocado, Sainsburys and now Morrisons.

Once with Sainsburys I ordered cat litter tray liners and received a packet of women's panty liners. Not a lot of use.

I parted company with them permanently when I was missing 11 items from one delivery and the excuse was the picker had a nervous breakdown but nobody was allocated to take over her work.

We use online shopping about once a month. Only ever use Tesco and Sainsburys. Have been using for years. Drivers always very nice. Only had one problem over the years - they sent a bottle of spirits with the security tag still on! After a phone call, they sent someone to remove it!
Cannot fault them in any way really. I’m pretty fussy so usually ask for no substitutes and do without u TIL my next shop.

Sainsburys deliver to me fortnightly. Lovely drivers, always on time, accurate orders. Don't ever want to go back to going to the supermarket myself! I love shopping online!

I once ordered a section of brie from Tesco - they did not have it, so they sent a whole"wheel" of brie - all my friends and family had a chunk! They only charged me for what I had originally ordered.

I love the one mushroom!

My daughter had her usual delivery from Tesco, in it was ONE Mushroom !! She had obviously ordered a punnet, what wise checker thought one mushroom would be useful '

I use Sainsburys because wrangling three kids three and under round a supermarket solo to do a full shop is beyond the limits of my patience.

In order to remain a calm and pleasant parent, I have to take a few shortcuts here and there...!

Also, doing the full shop online means I can put the order together and do the week's meal plan after they are in bed. So for me it's more time efficient.

I can't fit a full shop in the car any more anyway, it's too full of children...!

I suspect but maybe wrong that it's A..A supermarket as I was with a lady once in their supermarket and she chose a loaf of bread and asked to have it sliced at the bread counter. they took it out the bag, sliced it and resealed. I said to her i didn't know they did that.she said Oh yes. I had a delivery from their once and never again.All the fridge stuff had to eaten within 3 days and wasn't suitable for freezing. I've used Morrisons and find the're brilliant. All lovely drivers. They take back any substitutes. Sometimes get something free. Last Friday it was a can of beer. I used to have a late delivery because it was cheapest but if you pay £8 a month ( done separately by direct debit) you can choose delivery any time of the day, as many deliveries as you want in a week and get priority booking slots for Christmas. the only thin that irks me is that many times they'll be one small item alone in a carrier bag when there was plenty of room in another.

Contact the store manager. If its possible, in person and not by phone.

I've been using Sainsburys online delivery service for years - very rarely any issues and substitutions tend to be suitable (plus I get a voucher if they cost more than what I ordered). They are always sending me vouchers off my shop - got £10 off a £50 shop being delivered tomorrow. One hour delivery slots as well and always on time with friendly drivers. Used Asda years ago - they are absolutely awful!

I use Tesco delivery & have done since it first started &, for a long time, no other supermarket delivered to our rural part of the Welsh marches. They are brilliant! All the drivers are really helpful, some even help to unpack, and they're all very friendly & like a good chat - one even uses me as an agony aunt for his complicated love life!!. I've had a handful of very minor issues in all the time I've been using the service, all of which were easily dealt with to my satisfaction, and I certainly wouldn't bother swapping to any other supermarket.

I have used Tesco when I have been unable to drive, only once had a problem, I had ordered 4 boxes of (12) cat food pouches, as I meet the driver at my door with hessian bags tiny kitchen, not much work space I had not realised I had short delivery. I rang phone number on receipt & explained, they had run out at depot so sent me out a box following day box of 40 pouches instead of 12 pouches I had ordered at no extra charge. Excellent service. I never buy fruit & veg from supermarket, I'm lucky to have a local shop or use veg delivery Riverford . I do prefer going shopping myself but without my car it's not possible.

Asda once delivered an order 24 hours late and in the back of a scruffy Ford Fiesta. Got my money back and never again

i use tesco, sainsburys and asda every four weeks and have done for years.
you can ask for no substitutions before you checkout on each site which stops any problems.
now and again i'll get a grumpy driver but, on the whole, they're friendly and chatty.
i explain to them that i'm disabled and a bit slow and i've never had a problem.
i once tried ocado and was impressed but they don't always sell what i want to order - i tend to stick to the brands i know and they don't always stock them.
getting my orders ready for the four-weekly shop at the moment and will find the cheapest slot for deliveries next monday.

Being disabled I have used Sainsburys for many years with no major problems. Drivers that come regularly are friendly & chat as they bring the crates in, always straight to the kitchen & help unpack. Even in the bad snow last winter deliveries were still made with one driver bringing everything throught the back garden as my front door was blocked tight by snow. Anything I am not happy with is taken back for credit & when there was a bit of a 'hiccup' with delivery I was given vouchers for cash off my next order. Never have to worry with Sainsburys!

That is awful. I hope you returned tge whole lot again.

I think the funniest thing I have sent back is some dark brown hair dye. I had wanted a mid ash blond. They obviously didn't have it and the shopper had decided I was going to have dark brown hair instead

I also use Ocado and very rarely have problems - the substitutions are sensible, the refund system works well and they match Tesco prices on comparable items.
I started with a special offer on the delivery and even today I am paying around £4 per month. If they put the delivery price up I simply start using Morrisons for a while (which is done by Ocado) until they give me another delivery offer.
I've used both Sainsburys and Tesco in the past and had far more substitutions, many of them quite hopeless.
I couldn't recommend Ocado highly enough.

I've used Sainsburys, Asda and Tescos. Once reported an order from Asda because when I took it in and the driver had gone it stank of fish. I left it in the porch overnight and it was collected next day. Many apologies from the men who collected it and order was redelivered and I wasn't charged for it. They blamed van cleaning. I have returned items to Sainsburys and Tesco. The drivers always just take them, but when I have some real complaint to make I always telephone and/or e-mail customer services and register a real complaint. I have been credited with vouchers for this. I think you have to realise that the drivers are just the delivery people and may or may not report your complaint accurately. Complain in writing (e-mail) lizzie2 and you may get some action.

I use Tesco's and find that they are very helpful if there is a problem. If an item is out of stock, they will usually substitute and if there is an adverse difference in price, they will refund the difference. So, at Christmas we ordered 3 lots of scampi which was on offer for about £2 a pack. They substituted it for whole scampi at £5 per pack but only charged me the original £6. I have never had defrosted stuff.
My SIL works for a different chain as a Delivery Driver. Last week a customer ordered a kettle, they sent them a toaster! They obviously haven't quite got the idea but it is all computerised so the picker gets a suggestion for the substitute. I guess it depends how savvy the picker is as to what you get.

I use Tesco and Ocado only now, since Sainsburys usually have too many things missing (out of stock) on arrival and Asda don't seem to know what vegetarian means. Tesco is the most configurable as you can put in what sort of substitutes you want and make notes. Ocado is a bit more arrogant - we send the substitutes whether you want them or not and you have to send them back if you don't want them, but Ocado have the more interesting range