This is a difficult one.
The aim of prisons is to punish and to reform. Loss of liberty is a punishment in itself, without the loss of every single comfort in life, and treating offenders with utmost severity probably won’t help them to become better people.
Bear in mind that some prisoners have committed heinous offences for which we might consider no punishment too severe, whereas others are in many ways victims of circumstances, mental health problems etc., and are imprisoned because no one can think of anything else to do with them. Provision of some comforts to them might be seen as a good thing
I don’t see any advantage to providing personal phones, but I think adequate access to pay phones as a reward for good behaviour is a step in the right direction as it could help towards rehabilitation.
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