Crystaltipps It isn't the two minutes of stress before they are released on the spot by a homeowner who has thrown a towel over them that is in question, it is the waiting in a trap for hours until someone comes to check it that is cruel and illegal. The pest control officer can't guarantee that it will only be two minutes,. What if he had to leave a trap while he went away to do something else? There can't be any vagueness about his legal position (he could be taking bribes to transfer rats to the garden of some enemy of the householder
) He has to follow the letter of the law.
The law is that a pest control officer has to humanely kill a trapped pest as quickly as possible, and no-one (pest control or householder) can trap any wild creature then keep it in a trap without releasing it as soon as possible . A homeowner may have time to open doors and windows, lay a food trail to the outside and wait for the squirrel to follow it out, a professional hasn't. Plus "Because grey squirrels are an invasive pest species, it is against the law to re-release a grey squirrel if it’s been caught alive, per the Wildlife and Countryside Act 1981. That means a professional pest controller is legally obliged to dispatch any grey squirrel they catch alive." bpca.org.uk/a-z-of-pest-advice/squirrel-control-how-to-get-rid-of-squirrels-bpca-a-z-of-pests-/188983
www.gov.uk/pest-control-on-your-property
He never gives up being stupid.
. If I had been in the OP's shoes I would've tried the open window approach but understand that some people are petrified when they see small furries. I think her point was that she was a bit shocked by the pest controller's actions and it has made her feel bad about what has occurred in her home.