refund or credit

I also believe you should get a refund and not a credit. I hope you get it.

This kind of thing has happened to us so many times - they keep making excuses and say it will turn up eventually.
I do know of people who got the order stopped, then a refund, then the object arrives.
If it's a british company I think you're right about getting a refund. Did you pay by credit card? If so I believe the credit card company will sort it out and refund..
Not sure though, I'm not an expert.