I want to say a big 'Hats Off' to British Gas. Yesterday while reading this I noticed it felt a bit chilly so checked the radiators - all cold, the light on the thermostat was on which meant the boiler was working - it wasn't. I have HomeCare 400 insurance with BG so rang them and after a bit of pleading and telling them my age (81) they agreed to send an engineer during the next four hours (instead of Thursday). It did stretch to six but he arrived at 8.40pm, found out what was wrong, replaced the broken part (he had one in the van) checked everything was working and left at 9.40pm, Thank you Rob and well done British Gas.
Someone needs to go back to Junior School himself.





