The power of Gransnet [smile]

I buy from John Lewis for delivery to Waitrose weekly and have returned items in the same way you did. Despite using my John Lewis card I find that they take a ridiculously long time to refund and on occasion have not had the refund at all. I'm less than happy about this side of the service... it would seem I'm not alone!

Its very unusual for JL to be tardy about refunds... if there is a problem they sometimes give a nice voucher to make up for discomfort.

I'm not sure what tardy means but it seems to me that they are amazingly slow issuing refunds as a matter of course. I've never had a refund from them in anything remotely resembling what I'd call promptly.

There are a few areas where John Lewis fail. A while ago I bought a wedding gift from an online gift list, gift will go straight to bride, but I have had no email or invoice to say it has been processed. In the fullness of time the credit card will arrive showing the transaction, hopefully, but if not too late for the wedding.

Oriel you answered your own question
'tardy' means delaying beyond the expected time

Hhmmm. Well I was sent a lovely box of hotel chocolat chocs by DD via John Lewis. They arrived well out of date and chocolate was all cloudy and disgusting. What a palaver complaining. Eventually one of the depts I got transferred to agreed to make available a replacement box for me to pick up. I then struggled to get them to agree to deliver said item as that was what my DD had paid them to do. I was seriously unimpressed!

So, never knowingly keen to help out their customers then?

Jl is long past their sell by date. With their promise

Never undersold etc It did work in my first years of being a housewife with a meagre amount of money to spend.

Then I could trawl the shops, compare and contrast. To give them their due the honoured their promise.

Now the big store does not stock any items I wish to purshase.

Internet winds hands down

I think know the message here is DO NOT shop there!!!! I 'black' any company which let's me down/has poor service. If we all did this then said companies would have to pull their socks up!

I think the problem is so widespread Morgana that if I blacklisted stores with poor service I'd find it hard to shop anywhere!

I think John Lewis is good other than their refunds being slow. I find that they usually have what I want to buy and are prompt in delivering to Waitrose for pickup. I don't have many stores nearby so I have to forgive them on the returns front.

I had another email from JL yesterday, they are " passing it on to the returns and refunds team to investigate ". So at least, in theory, something is being done.
We shall see.

I had another email from John Lewis, dated 13 July, saying that my refund should be with me within 5 days. It isn't, so I have contacted them, again. Fingers crossed

I returned an item to John Lewis via Waitrose, I did not receive my refund in the time stated so emailed them, then phoned them, supplied a copy of my receipt as requested, only then did I receive my refund. I came to the conclusion that I would never have received the refund if I hadn't contacted them.

LadyGracie, and I was beginning to think I as the only one, and also thought a refund would be ignored unless I pester them. I am still living in hope.

I've been using JL for years and never had these problems. I've returned items without issue and not had a problem with refunds at all. I've found their customer service to be excellent.

I wonder if they have different centres across the UK and they don't all operate the same way, or if there has been a problem with returns via Waitrose?

The ongoing saga continues. Still no refund in my account this morning, so I fired off another email, and went shopping. When I got back I found a reply saying that a refund , for the total amount I had spent, would be processed. Now that would be extremely nice, but I have replied and pointed out the discrepancy. I await the outcome on tenterhooks.

I got the full refund

Yay! Took a long time but you got there in the end Auntieflo . Did they give any reason excuse for the delay?

Leaves on the line?
The wrong kind of snow?
Coming on a slow boat from China?
Fire in the warehouse?
All staff off sick?
Only allowed to hire incompetents?

In a word. NO Chewbacca.
Roses, YES to all of the above.