I do still take shoes to the cobblers for mending and although the cost may seem a bit expensive I can't bear the thought of throwing perfectly good shoes away and buying new ones instead of getting them mended. My cobbler is a really nice man and I also like to support his shop, Timpsons, because of a number of reasons, not least of which is this:
John Timpson's philosophy is that "If you treat people well, it is blindingly obvious that they will do a good job." The company still has a final salary pension scheme in place, owns holiday homes for workers, staff get their birthdays off, and bonuses for exceeding targets. In 2007, to celebrate growing from £500,000 profit to £12m in 20 years of trading, Timpson's launched the "Dream Come True" programme for staff, which over 12 months paid for eye operations, reunited families and sent staff on dream trips to Australia. The business has won countless awards, and been in the top 10 of the Sunday Times 100 Best Companies to Work For every time it has entered. The company has a policy of employing ex-prisoners and runs pre-release training in several prisons. (from Wicki)
(I also grew up very close to their head office in Manchester.)