Seething! - and won't be able to sleep

Mishap find out who your local councillors are and email them. I've had a couple of issues resolved like this. Make sure you mention OH's health issues.

You could send a letter to your local paper.

There is also an ombudsman to whom you could complain.

And copy the correspondence to your MP.

Can your GP support you re OH health issues?

Apparently if you tweet about it, you will often get a response!

Tweeting is the way to go. It's quite easy to do. I got a result in from my local council after four months of fruitless activity. Because it's public they hop. Keep tweeting with the tag @name of council every ten minutes.

I tweeted when a well known window company customer services were useless, never called back and weren't addressing my complaints. Within 24 hours I had someone visiting my house and problem sorted. Give it a go.

Yes, tweet the problem, let us know how we can find you and we'll retweet it so they come running as Twitter gathers pace within minutes. Works every time.

I hope you did manage to sleep, Mishap.

Another vote for tweeting, it's very effective.

Pm your Twitter name if you don't want to put it on here, as Whenim says we'll all retweet and add our twopence worth.

Yes - tweet/retweet can often get a response when it seems all else has failed. Do hope you had a better night than you feared.

Twitter can work really well. Also use this to email everyone:

https://www.writetothem.com

Just put in your postcode and it will enable you to email councillors, MPs and MEPs. It is a huge time saver.

Oh Mishap that sounds dreadful, no wonder you are angry and justifiably so. As suggested make use of Twitter but also write to the head of the company and name names; sending copies of those emails too. Their employee needs to be taken to task for his treatment of you! hope you managed to get some sleep.

Very useful website there Jess. Thank you for putting that up. I have bookmarked it in case we ever need it.

Although I read Twitter a lot, I don't really understand how it works re tweeting. If I tweeted a complaint, would it only be seen by my followers? I've only got three.

I hope you manage to sort this out Mishap. It is absolutely disgraceful that you and your husband are having to put up with this, especially with him being unwell. It sounds from what GNrs are saying that tweeting is the best way to get things moving - good luck.

Jingle bells Go onto twitter and search for the company/ council or whoever you want to complain about. They will have a twitter name such as @wellknownwindows you tap on that and include that tag in your tweet e.g. "@wellknownwindows I was promised a call from customer services at well knownwindows last Wednesday . I am still waiting 7 days later.". Because it's got their tag on it they will see it. I got a message from customer services the same day and someone called round the next day. Brilliant

Good luck, mishap. The advice on here is good. Isn't gransnet great?

Isn't gransnet great indeed! I was just letting of steam (quite a lot!) and expected a few sympathetic noises, but here I am with lots of useful links and ideas. Brilliant!

I have never tweeted in my life! - perhaps it's time to start!

I have been copying in all the relevant councillors and my MP's office to the emails that have flown hither and thither, but so far they do not seem to have been much help.

However, my neighbour is now acting chair of the parish council and a retired civil engineer - I know he has been banging his head against a brick wall trying to get these problems sorted out to no avail. I have talked to him again this morning about what has been happening and we are going to try and work together to insist that a proper meeting takes place between those villagers at risk, local landowners and a qualified engineer from the company - we do not want this dim local rep to be the person who comes from the company as he is so useless.

It is all such a headache as there is a lot at stake, and the autumn rains will be upon us before you can blink. Last winter was very difficult and I cannot face a repeat of this.

The worst case scenario is that the company says they are not responsible (although it is their gulleys that block up and are too narrow for the quantity of water) and accuse the landowners, who in their turn deny responsibility and say it is the company. There has already been a hint of this.

I think it is a combination of factors: climate change with heavier rainfall; changing farming practices which remove the hedges and grassland that used to hold the land together during heavy rain; and inadequate ancient council drainage systems.

If this proposed meeting bears no fruit I will learn to tweet pdq!

Fingers crossed and huge thanks for all your help!

I have registered with Twitter!

Tell us who you are on Twitter, mishap, and then we can spread your tweets further for you for maximum impact. I'm baggythecrust on Twitter.

Yes, we're all poised and ready!

Thanks everyone - I think I need at this stage to let the Parish Council guy arrange the meeting and give them the benefit of the doubt - if they do not come up to scratch I will be tweeting like crazy and will call on you wonderful support network to back me up. Hold those poised tweeting fingers till the meeting has happened!! Huge thanks.