Annie I think Alioxen was referring to my post. In my part of the country Oh, sugar! means the same as Oh, bu**er ! ( or which ever expletive you choose)
I had a rather prim mature student who, when she wanted to express annoyance, would say, 'Oh, buttercups and daisies'. But I don't think that's quite your style, Bags.
Not entirely sure what the problem is but if they are claiming to be helpful to people with disabilities but only on their terms, they need to be told! Equal opportunities rules supreme.
"Request to those who would like to use my services in the future: run it by me first so I can check whether the effort is worth the outcome, and I'll let you know what the chances are of success. Also, pay me."