It is not very often you get 'good' customer service but I was so pleased with the manner and way Vax dealt with a problem I had, I thought it was worth mentioning for reference.
I bought a Vax cleaner from Argos with a 2 year warranty. It broke down 2 weeks ago, after being used for 19 months, I contacted Vax. I laughed when the customer service told me to switch it on and let her hear it running, over the phone. I did so and she said 'Yep, it sounds like the motor has gone'.
She asked me for the details of the sale and Vax would send me out a replacement. I didn't even need to return the appliance. Blimey I thought that was easy.
The replacement came today and not only was it obviously replaced I had an updated, more expensive model. Now that's what I like to see. 
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