The reaction to Greatnan's death encapsulates, for me, what Gransnet is all about. Most of us had not met Carol but we felt a connection with her as we do with each other. If anyone had told me that I would 'miss' someone whose comments I read online, I would never have believed it. But I do miss Carol: I'd formed an impression of her, warm and endearing - feisty, of course, but always reaching out to others. It turned out that she looked pretty much how I'd imagined too. It's good to know that others feel this way too, so at this sad time for Carol's family, let's just take a moment to value what this forum means to us! Happy Christmas!