Just unberably sad. And again, they make the same promise that it won't happen again. But with social workers with such ridiculously humongous case loads, it will.
However, if parents say the social worker can't see the child, for whatever reason- then they must insist. If they say child is asleep- makes no difference, If they say child is not there- then get taken to where the child is, and keep at it. But poor social workers are the scape goats here- it is the system which is broken, it is the system that is starved of funds. If you vote for people who starve social services of funds and support - then ...
time to think.