My DS has sent me flower arrangements, plus a hamper on one occasion, from a Well Known floral company and on both occasions they were a disgrace! When I phoned the florist, who had made up the arrangement, she couldn't have been more apologetic, but said that she had to adhere to what the company strictly instructed - and added that she'd added to their skimpy allowance of how many flowers she should include because she was embarrassed at how skimpy it looked! The hamper, on a separate occasion, arrived with broken jars and one with the lid open!
Both times I complained to the company and they apologised and sent vouchers, but that doesn't make up for the disappointment and I've never used them since and nor has my DS!
I now ring a florist local to the recipient and ask them to deliver a bouquet of something suitable from their shop.