Angry at a major supermarket AIBU?

Not everywhere in the U.K. is on lockdown. I suspect that if they allowed the scheme in selected areas of the U.K. they would have more complaints.

I believe if you have got vouchers but don't want to go in store, they will credit them back to you, but only the original amount, unlike the very vulnerable who will get double.

Very strange about the M&S vouchers as all mine have an online code.

Just found out that S Supermarket do not give Nectar points on spirits and liqueurs unlike the other supermarkets. When I asked about this they said they did not encourage drinking alcohol. Surely wine and beer is alcohol!!!

Will have to have a look at their website - was not aware of this offer - but like so many, it just wouldn't be worth my life to go!!

Ok. So have fished my vouchers out of the recycling and checked them now and they say they are valid
"on presentation of this voucher at the till. Offer cannot be redeemed online"
So mine are obviously different.
Annoying but true.

M&S sparks vouchers can definitely be used online ....

I contacted Nectar and Sa****urys yesterday and it is as overthehill says, if you are clinically extremely vulnerable and can prove it you can have your points doubled to spend later but for everyone else the points can only be spent in store. The people I spoke to didn't seem to understand why I had a problem with it! Well I certainly will not be risking it but I expect many people will ?

No! That's the whole issue Hetty

It's not worth risking your life just to redeem some vouchers, surely!

DanniRae

Just to say I too have M&S Sparks vouchers and they say "Redeem in store or online" - ?

That's interesting! Now I shall have to go and check them!

If you are very vulnerable shielding you can get your double up and save it for another time when you can get to the store by contacting customer service's. You have to prove this apparently.
The stores are supposed to only be selling essential items but our local large one, all aisles are open.
I will be going probably Friday to spend mine. I intend looking round first and seeing what I want, then get on the app and just change up what I need. Last year I changed them all up and then ended up buying stuff I wasn't altogether happy with, just to spend the vouchers. As you probably know, if you don't use them, you lose them.

Just to say I too have M&S Sparks vouchers and they say "Redeem in store or online" - ?

Hmm, it does seem irresponsible. We usually have a look at the clothes and Christmas bits during the double points offer period, and our local store is very busy then with others doing the same. There’s always a queue at Customer Services as well of people who need to collect their vouchers in store and others who’ve fallen foul of the confusing t & c.

We won’t be tempted this year.

I have M&S Sparks vouchers to spend which just arrived. They have done the same thing - they only work actually in store.

Again, this made me cross, Juno. It's obviously a way to make you want to go in... I won't do it - but others might.

I have just done it on the App. However, you still need to spend the vouchers in store.

I don't think the conditions have changed. It looks as if it is still in store only. My local Sainsburys is small and in normal times I would get the train or bus to my nearest large Sainsburys to make use of this offer. I don't drive and we are not supposed to be using public transport so won't make use of it.

Thank you*Granny Gravy13* I'll have a look on the MSE site.

Happened to me as well, For some reason this time (every other time it's available to use online as I only shop this way), this time you have to go instore. Not impressed really.x

Oh thanks for alerting me.

I have points to convert, but I am back to shielding and can't go!

Martin Lewis has been on about this, I think Sainsbury’s may have changed the conditions.