I agree with Maryeliza, in the current climate, either side could be mischief making, and without the full facts, it’s difficult to judge. I worked among Muslim families for twenty years when I was teaching, and whilst they were quite conservative (small c) I never once had to speak to a woman with her face covered, even though there were men around. This woman could have taken her husband into the consultation apparently, I wonder why she didn’t. Who knows what the actual facts of the situation were, we certainly don’t.