Neither of the carers overthehill came across was doing their job, if they were indeed paid helpers. What was the one at the knitting circle doing while others were making the new member a drink/mopping up the spillage/trying to help her knit? The OP isn't at fault here for pointing out that the two vulnerable people weren't actually being cared for at all, and if this is how they are treated in public, it doesn't bode well for the help they receive behind closed doors. DMIL had carers at home four times a day and they were, with one exception, caring and hard-working people who built up a relationship with her, took a pride in their job and made sure her needs were met. It's unfair to carers to imply that because they are poorly paid they often don't do their job properly, or are somehow not up to the job - there are bad apples in all walks of life.