When is an apology not an apology ?

When it begins with 'with due respect'...

They don't deserve your custom, you are right to change to another agent. Two people I know have had houses on the market recently, one went with a small new company and have been messed about for months. Supposed to of sold but has now had to put it back on the market. The other person went with a well established local company, had loads of viewings and the house sold within a month. Not the cheapest option, but by far the more professional in the way they have handled things.

N&G good ....I hope you tell them exactly why too.

I managed to negotiate the fee down when I moved.

We are in the process of selling our home, hopefully we'll complete by the end of this month. Our estate agent is wonderful and is helping make a stressful event much easier to deal with.

You're doing the right thing by going to another agent. I hope all goes smoothly for you.

The agents are in business and should be providing a professional service - not leaving texts.

I agree ladies.

So I have arranged for them to come on Monday and give me a valuation.

Then I'm giving the contract to someone else.

Not my usual style but you're right , I need to trust and believe in my agents . We're past that

Definitely change agent and let them and their head office know why! When you think of how much you'll be paying them their service is appalling and very unprofessional.

If that is how they treat you before they have your business it does not bode well for when you have signed with them. A decent estate agent can be worth their weight in gold. I would give them the bum's rush, tell 'em to poke off and engage an agent who will actually earn the commission. Is the housing market on such a high in your area that an agent can afford to throw custom away?

Give them the boot pdq!

We have just bought a bungalow and the agent selling it was mega-efficient. Any emails that I sent to him had a reply by phone or email before the day was out. I would certainly recommend them to anyone else.

In the first place the agent should not have left a text, there should have been a phone call so that they were aware that you had or had not been advised of the cancellation.

Because of their inefficiency since then I wouldn't have them about me. And I'd tell them why.

Change Agents. That sort of attitude and behaviour is totally unprofessional and unaccaptable!