Thanks folks.
Everything now being left until after the holiday.
What I feel like doing is asking him for a small refund for that bit, and maybe going for asking the man who did lead flashing on my neighbour's similar passage roof - only she is still away. I think he is more of a specialist.
But I don't understand how they've made it worse!!!
How do I help my sister to stop feeling like a victim?



best of luck and I know it's difficult but try to relax 