There is a greengrocers in our nearby shops who sell their own local produce, which is great. However, the staff need some simple customer service training. Last week I walked in and the two women staff were having a conversation and ignored me. I went over to the display of eggs and was looking at the prices of different ones. They were still talking. I picked up a dozen and walked over to pay for them. I suppose I waited 10 seconds before one of them came over and took my money, still talking to the other woman. As I was leaving, I said,"Sorry to interrupt your chat," and she said, "Oh that's OK, you could have joined in." Another time, I was overcharged about £4 and another time I was given change for £20 instead of the £10 I gave her. Both times they were talking the whole time they were serving me. Should I write a note to the owner of the shop and suggest he speak to them, or should I grin and bear it, or go to the nearby Co-op instead?
