Glammamama - I do agree that people are not very helpful if you look fit. I asked to use the disabled loo at a station and was refused. The other toilets were 84 steps down and 84 back up again! This would be difficult for a great many people. I now have a card saying I need urgent access to a toilet - I got it from the Bladder and Bowel Foundation. There are two issues - those with urgency problems, which I now have, and mobility issues. So many places have toilets up or down a lot of stairs. Many people don't consider themselves disabled but struggle with this.
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